These terms and conditions set out the basis on which Man And A Van Catford provides domestic and commercial transport, removal, and related man and van services within the United Kingdom. By making a booking, confirming a quotation, or allowing our team to commence work, you agree to be bound by these terms. Please read them carefully before placing an order. They are intended to be fair and clear, and they apply to all customers unless we agree otherwise in writing.

Booking Process
Bookings for Catford man and van services may be made by telephone, email, online form, or any other method we make available from time to time. A booking is not confirmed until we have accepted your request, checked availability, and issued confirmation. When booking, you must provide accurate and complete information, including the collection and delivery addresses, access conditions, type and quantity of items, any parking restrictions, and any special handling requirements. We rely on the details you provide to calculate the price, allocate the appropriate vehicle, and send the correct number of staff.

It is your responsibility to ensure that all information is correct and updated before the scheduled service date. If the scope of work changes after confirmation, we may revise the price, change the vehicle size, alter the staffing level, or, where necessary, decline to proceed if the revised request is outside our capacity or safety parameters. Any quote issued is based on the information supplied at the time of quoting and is subject to change if those details are inaccurate or incomplete.

We may ask for photographs, item lists, or other information to assess access, lifting requirements, or loading complexity. This helps us determine whether a standard van and man service is suitable or whether additional labour, equipment, or a larger vehicle is needed. Customers must ensure that someone authorised is present at both the collection and delivery points, unless we have agreed a specific unattended procedure in advance. Delays caused by missing keys, restricted access, incorrect addresses, or unprepared items may result in waiting charges.

Payments and Charges
All prices are stated in pounds sterling unless otherwise agreed. Payment terms may vary depending on the nature of the job, but unless we confirm otherwise, payment is due on completion of the service or before unloading at the destination. We may require a deposit or advance payment to secure the booking, particularly for larger removals, same-day requests, or jobs involving specialist handling. Any deposit is normally non-refundable except where cancellation rights under these terms apply. Accepted payment methods may include bank transfer, debit or credit card, or other methods notified at booking.

Our quotations generally cover the agreed vehicle, labour, travel within the stated service area, and standard loading and unloading. Additional charges may apply for waiting time, congestion, parking fines caused by customer-provided instructions or inaccurate information, long carries, stairs, difficult access, additional stops, dismantling or reassembly, packing materials, or extra items not declared at booking. Unless expressly stated, quotes do not include specialist disposal fees, permits, storage charges, or third-party costs. If extra work is requested on the day, we will normally confirm the revised price before proceeding.

Cancellations and Changes
If you need to cancel or reschedule your Man and a Van Catford booking, you should notify us as soon as possible. Cancellation charges may apply depending on the amount of notice given, the size of the booking, and whether we have already allocated staff, vehicle time, or materials. If you cancel with sufficient notice, we may refund any prepaid amount after deducting reasonable administration costs where applicable. If you cancel at very short notice or on arrival, we may retain some or all of the deposit, or charge a cancellation fee to cover costs incurred.

We reserve the right to cancel or postpone a booking where we are unable to carry out the work safely, lawfully, or within the agreed terms. This may occur due to severe weather, vehicle breakdown, illness, unsafe access, prohibited goods, inaccurate descriptions, unpaid balances, or circumstances beyond our reasonable control. If we cancel for reasons within our control, we will offer a refund of amounts paid for the affected service or alternative arrangements where possible. We are not responsible for indirect losses arising from cancellation, such as missed appointments, resale losses, or business interruption.

Changes requested by the customer may be accepted at our discretion and may result in a revised quotation. If the booking is moved to a different date or time, the new slot will be subject to availability. Where a customer fails to attend, refuses to proceed without reasonable cause, or does not provide access within a reasonable time, we may treat the booking as cancelled and apply the relevant charges. Repeated changes may also affect whether we can honour the original pricing.

Liability and Customer Responsibilities
Our team will take reasonable care when handling your items, but customers remain responsible for ensuring that items are properly packed, secure, and suitable for transport unless we have agreed a packing service. We are not liable for damage caused by poor packing, inherent defects, pre-existing wear and tear, or items that are fragile, unstable, or improperly secured by the customer. It is your duty to tell us in advance about delicate, valuable, oversized, hazardous, or unusually heavy goods so that we can decide whether they can be carried safely.

We are not responsible for loss or damage arising from inaccurate instructions, concealed defects, third-party interference, or items left unsecured in transit. Our liability for direct loss or damage caused by our negligence is limited to the lower of the actual repair or replacement cost and the maximum amount recoverable under any applicable insurance cover, unless a higher level of liability is required by law and confirmed in writing. We do not exclude liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot legally be excluded.

If you ask us to move furniture or appliances through restricted spaces, upstairs areas, or other challenging access points, you accept that some cosmetic marks or minor wear may occur despite reasonable care. Customers should protect floors, walls, and fixtures where necessary and notify us of any access concerns before the service begins. If we believe an item or location presents a risk to people or property, we may refuse to move it or may require the customer to sign a risk acknowledgement before work continues. Our man and van services are provided on the understanding that the customer has insured their own goods where appropriate.

Waste Regulations and Disposal
Where our Catford man and van service includes the removal of waste, unwanted items, or bulky rubbish, the customer must ensure that the waste has been described accurately and lawfully. We only collect and transport waste in compliance with applicable UK waste management legislation, environmental rules, and duty-of-care obligations. We may request details about the type of waste, whether it is household, commercial, inert, recyclable, or mixed, and whether any items contain restricted materials. We reserve the right to refuse any load that appears unsafe, prohibited, contaminated, or improperly described.

Customers must not place in our vehicle any hazardous materials, illegal substances, asbestos, solvents, pressurised containers, clinical waste, batteries, oils, paint, or other items that require specialist handling unless we have expressly agreed and are legally permitted to collect them. If prohibited waste is discovered during loading or transit, we may stop the job immediately and require the customer to remove the items or arrange lawful disposal by a suitable contractor. Any costs arising from incorrect descriptions, hidden hazardous materials, or failure to comply with waste rules will be charged to the customer.

Where waste collection is agreed, customers authorise us to transport the items to a licensed disposal, recycling, or transfer facility, or to another lawful destination. Title to waste only transfers where permitted by law and only once the waste has been accepted for lawful handling. The customer remains responsible for ensuring that any waste handed over to us is theirs to dispose of and does not include items stolen, subject to restrictions, or requiring special permits. We may retain records of waste collections, receipts, and transfer details to meet our legal duties.

Service Conditions, Access, and Delays
We will use reasonable skill and care in providing every man and van service, but time estimates are approximate and may be affected by traffic, weather, loading complexity, parking, or delays outside our control. Any arrival time provided is an estimate rather than a guarantee unless we have expressly agreed a guaranteed slot in writing. If access is delayed, the waiting time may be chargeable. You must arrange suitable parking, permits where required, and lawful access for the vehicle unless we have agreed to organise these arrangements for you.

Customers are responsible for ensuring that items are ready to be moved at the agreed start time. If packing, disassembly, sorting, or retrieval is still required when we arrive and this is not included in the booking, we may charge additional labour time or rearrange the job. We are not liable for delays caused by building management, lifts being out of service, incorrect keys, blocked access, or any third party preventing us from carrying out the work. Where a job takes longer than planned for reasons beyond our control, extra charges may apply at the hourly or agreed rate.

Any goods left unattended after delivery are left at the customer’s risk unless we have agreed secure storage or another written arrangement. It is the customer’s responsibility to check that all items listed for transport have been collected and delivered. Claims for missing or damaged items should be raised as soon as reasonably possible and, in any event, within a reasonable time after completion so that we may investigate properly. Failure to raise concerns promptly may affect our ability to assess the claim.

Insurance, Complaints, and Force Majeure
We maintain insurance cover appropriate to the nature of our services, but insurance is subject to policy terms, exclusions, and claim limits. Customers should not assume that every item is insured for full replacement value. High-value items, antiques, art, electronics, and irreplaceable possessions should be declared before the booking and may require separate arrangements. Unless otherwise agreed, we do not provide insurance for the contents of boxes packed by the customer, nor do we accept responsibility for hidden damage or mechanical faults in appliances, furniture, or equipment.

If you have a complaint, you should notify us promptly and provide reasonable details of the issue, including photographs where relevant. We will review the matter and may request further information to assess any claim. Any remedy offered will be at our discretion and in accordance with these terms and applicable law. We may repair, replace, refund, or make another fair adjustment where appropriate. Nothing in these terms affects your statutory rights as a consumer where applicable.

We shall not be liable for failure to perform, or delay in performing, any of our obligations where the failure is caused by events beyond our reasonable control. These may include extreme weather, fire, flood, strike action, road closures, accidents, government action, public health restrictions, or other force majeure events. In such cases, we will try to rearrange the service at the earliest reasonable opportunity. If rearrangement is not possible, any refund due will be limited to the amount paid for the undelivered portion of the service, subject to deductions for work already completed.

Prohibited Items and Acceptance of Terms
We do not knowingly carry goods that are illegal, stolen, dangerous, offensive, or otherwise unsuitable for transport. By booking with Man And A Van Catford, you confirm that you have the legal right to instruct the move or disposal of all items involved and that you have disclosed anything requiring special care. You also confirm that the items are not being moved for unlawful purposes and do not breach any transport, safety, import, export, or environmental regulations. If we suspect a breach, we may refuse the booking or terminate the service without liability.

These terms form the entire agreement between you and us in relation to the booking, unless we confirm a variation in writing. If any provision is found to be invalid or unenforceable, the remaining provisions will continue in full force. A failure by us to enforce any right or remedy does not amount to a waiver of that right. We may update these terms from time to time, and the version in force at the time of booking will apply unless a later change is required by law.

Governing Law
These terms and any dispute or claim arising out of or in connection with them, including non-contractual disputes or claims, shall be governed by and interpreted in accordance with the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law provides otherwise. If a particular customer is based elsewhere in the UK, these terms will still apply to the fullest extent permitted by the relevant law. By proceeding with a booking, you acknowledge that you have read, understood, and accepted these conditions for the use of our van and man service.