Man and a Van Catford Terms and Conditions
These Terms and Conditions set out the basis on which Man and a Van Catford provides man and van, removal, collection, delivery and related services in the United Kingdom. By booking our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings set out below:
Client means the person, company or organisation booking the services.
We, us, our means Man and a Van Catford.
Services means any removal, transport, loading, unloading, packing, unpacking, collection, delivery or related services we agree to provide.
Goods means the items which are the subject of the services.
Vehicle means any van or other vehicle used by us to carry out the services.
Booking means an agreement between the client and us for the provision of the services on a specified date and time.
2. Scope of Services
We provide man and van and removal services for domestic and commercial clients, including but not limited to home moves, office moves, single item collections and deliveries, and small-scale transport within our normal service areas.
The precise scope of the services will be as agreed at the time of booking, based on the information provided by the client. It is the client’s responsibility to ensure that all relevant details are accurately disclosed so that we can allocate appropriate time, vehicles, and labour.
3. Booking Process
3.1 Bookings may be requested via our accepted communication channels as advertised from time to time. A booking is only confirmed when we have accepted the request and provided booking confirmation.
3.2 At the time of booking, the client must provide accurate information, including but not limited to:
a. Collection and delivery addresses.
b. Access details, including stairs, lifts, parking restrictions, and any other relevant access issues.
c. A clear description of the goods to be moved, including any heavy, fragile, or high-value items.
d. Preferred date and time of the move and any time restrictions.
3.3 The quoted price will be based on the information supplied by the client. If the information is incomplete, inaccurate or subsequently changes, we reserve the right to adjust the quotation or charge additional fees for extra time, labour, distance, or other costs incurred.
3.4 We may request a deposit or advance payment to secure a booking. The amount and due date of any deposit will be communicated at the time of booking.
4. Pricing and Payment Terms
4.1 Prices may be calculated on an hourly rate, a fixed price, or a combination of both, as agreed at the time of booking.
4.2 Unless expressly stated otherwise, prices exclude tolls, congestion charges, parking charges, ferry charges, and any other third-party costs, which will be added to the final invoice where applicable.
4.3 Payment is due in full on completion of the services on the day of the move, unless otherwise agreed in writing in advance. We accept the methods of payment that we advertise from time to time.
4.4 In the case of account customers or commercial clients with agreed credit terms, invoices must be paid in accordance with the agreed terms. Late payment may result in interest being charged at the statutory rate and may attract additional administration fees.
4.5 We reserve the right to withhold delivery of goods or to suspend services if payment is not made when due.
5. Cancellations and Amendments
5.1 If the client wishes to cancel or amend a booking, we must be notified as soon as possible.
5.2 For cancellations made more than 48 hours before the scheduled start time, any deposit paid may be refunded or transferred, subject to our discretion and any non-recoverable costs incurred.
5.3 For cancellations made less than 48 hours before the scheduled start time, we reserve the right to retain all or part of any deposit and to charge a cancellation fee, which may be up to the full estimated cost of the booking.
5.4 If the client wishes to amend the booking in a way that affects the date, time, duration, size of the job, or the distance involved, we will use reasonable efforts to accommodate the changes. However, we do not guarantee availability and may need to revise the quotation or apply additional charges.
5.5 We may cancel or postpone a booking due to circumstances beyond our reasonable control, including severe weather, road closures, vehicle breakdown, staff illness, or safety concerns. In such cases, we will aim to rearrange the services as soon as reasonably possible. We will not be liable for any consequential loss arising from such cancellation or postponement.
6. Client Responsibilities
6.1 The client is responsible for:
a. Ensuring that goods are suitably packed and protected, unless packing services have been agreed as part of the booking.
b. Preparing and securing any appliances, furniture, or equipment for transport in accordance with manufacturer guidance.
c. Arranging suitable parking at both collection and delivery locations and covering any related costs.
d. Complying with all applicable regulations, building rules, and restrictions affecting the move.
6.2 The client or an authorised representative must be present at the collection and delivery addresses to supervise the work, provide instructions, and sign any relevant documentation. If no one is present, we will act using reasonable discretion, but will not be liable for loss, damage, or costs arising from incomplete or incorrect instructions.
6.3 The client must not ask our staff to carry out any illegal activities, unsafe tasks, or work not covered by the booking. We reserve the right to refuse any request that we reasonably consider unsafe or inappropriate.
7. Restrictions on Goods
7.1 We do not transport:
a. Illegal, stolen or prohibited goods.
b. Hazardous, explosive, corrosive, flammable or toxic materials.
c. Live animals, plants requiring special conditions, or perishable goods, unless expressly agreed in writing.
d. Cash, securities, high-value jewellery, or items of exceptional value unless expressly agreed in writing in advance.
7.2 If restricted goods are transported without our knowledge or consent, we accept no liability for loss, damage, or consequences arising from their carriage, and the client will indemnify us against any resulting claims, fines, or expenses.
8. Waste and Rubbish Removal
8.1 We operate in accordance with UK waste and environmental regulations. We are not a general waste disposal company and will not remove waste, rubbish, or materials that require specialist disposal, unless specifically agreed as a separate service.
8.2 The client is responsible for ensuring that any items presented for removal are suitable for transport and are not classed as controlled or hazardous waste requiring licensed disposal.
8.3 Where we agree to remove unwanted items as part of the service, these will be limited to general household or office items that can be lawfully transported to appropriate facilities. Additional charges may apply for this service.
8.4 We reserve the right to refuse to carry any items that we reasonably believe may breach waste or environmental regulations, or which pose a risk to our staff, vehicles, or third parties.
9. Access, Parking and Delays
9.1 The client must ensure that adequate access is available at both collection and delivery locations, including suitable parking for the vehicle as close as reasonably possible to the entrance.
9.2 Any parking restrictions, permits or fees are the responsibility of the client. If parking is not available or parking fines are incurred due to insufficient arrangements, the client will be responsible for any additional time and costs.
9.3 If delays occur due to circumstances beyond our control, including but not limited to waiting for keys, restricted access, incomplete packing, or absence of the client, we may charge for waiting time at our standard hourly rates.
10. Our Liability
10.1 We will exercise reasonable care and skill in providing the services. Our liability for loss of or damage to goods, or for delay, is limited as set out in this section.
10.2 We will not be liable for loss or damage arising from:
a. Inadequate or improper packing by the client, unless we have provided packing services.
b. Normal wear and tear, or deterioration due to the nature of the goods.
c. Pre-existing defects or inherent vice in the goods.
d. Disassembly or reassembly of furniture or equipment, unless caused by our negligence.
e. Atmospheric or climatic conditions, including damp, mould, or rust.
f. Delay or failure caused by circumstances beyond our reasonable control.
10.3 Our liability for loss of or damage to goods, whether arising from breach of contract, negligence or otherwise, will not exceed the lower of:
a. The actual value of the goods at the time of loss or damage, or
b. A reasonable limit per consignment, as notified in our quotation or booking confirmation.
10.4 We will not be liable for any indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity.
10.5 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot lawfully be excluded or limited.
11. Claims and Complaints
11.1 The client must inspect the goods and premises as soon as reasonably possible following completion of the services.
11.2 Any visible loss or damage to goods or property should be reported to our team on the day of the move and noted where possible.
11.3 Any claim for loss or damage, or any complaint about the services, must be submitted to us in writing as soon as reasonably practicable, and in any event within seven days of completion of the services. We may not accept liability for claims made outside this period.
11.4 The client must provide reasonable evidence of any alleged loss or damage, including photographs, receipts, and a description of the circumstances. We will investigate all complaints and aim to respond within a reasonable time frame.
12. Insurance
12.1 We maintain appropriate insurance cover for our activities, in line with industry practice.
12.2 The client is responsible for arranging any additional insurance required for goods in transit or storage, if the value of the goods exceeds our liability limits or if the client requires enhanced protection.
13. Health and Safety
13.1 We take health and safety seriously and reserve the right to refuse any task that, in our reasonable opinion, presents an undue risk to our staff, vehicles, property, or third parties.
13.2 Our staff must not be asked to carry out manual handling that exceeds safe lifting limits, to operate in unsafe conditions, or to dismantle or move items that cannot be handled safely.
14. Data Protection and Privacy
14.1 We will collect and process personal data provided by the client for the purposes of managing bookings, providing services, handling payments, and dealing with enquiries or complaints.
14.2 We will handle personal data in accordance with applicable data protection laws in the United Kingdom.
15. Variation of Terms
15.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of the client’s booking will apply to that booking.
15.2 Any changes to these Terms and Conditions will not affect rights or obligations that have already arisen under a confirmed booking, unless otherwise agreed in writing with the client.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the services.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
17.2 No failure or delay by us in exercising any right or remedy shall constitute a waiver of that or any other right or remedy.
17.3 These Terms and Conditions, together with any written quotation and booking confirmation, constitute the entire agreement between the client and us in relation to the services and supersede any prior discussions, correspondence or understandings.
By confirming a booking with Man and a Van Catford, the client acknowledges that they have read, understood and agreed to these Terms and Conditions.
